ELIIXA Information
General Information
Reservations
To secure your appointment, a 50% booking fee is required at the time of booking through our online booking portal.
Pre-Paid Packages
If you have a pre-paid package, please email us at info@eliixa.com.au for assistance with your booking.
Arriving Late
Arriving late will limit the time of your treatment so we strongly encourage early arrival. As a courtesy to all our guests treatments begin and end as scheduled.
Cancellation Policy
We respect our clients’ time and expect the same in return. Please be aware that our Cancellation Policy is strictly adhered to. We understand that unforeseen situations may require you to reschedule or cancel an appointment, however we kindly ask that you provide us with 48 hour notice for any cancellation or alteration of a scheduled appointment, otherwise you will loose your deposit or your laser hair removal session. Confirmation of an appointment is acknowledgment of this policy.
Gift Vouchers
Vouchers are valid for 3 years from date of purchase and are not refundable or redeemable for cash. They must be presented on arrival and are fully redeemable on all products and treatments from ELIIXA menu, and strictly exclude in–spa promotions. Vouchers cannot be re– issued to another person after the transaction is complete. Vouchers must be redeemed by calling the spa on (03) 9330 2955.
They can be used to secure scheduled appointments and also to redeem cancellation charges. Vouchers must be treated like cash, ELIIXA disclaims any responsibility for any that are lost or stolen. The purchase of a Gift Voucher confirms acknowledgment of this policy.
Payment
Cash, Eftpos, Visa & Mastercard accepted. Surcharge will apply to credit–cards of 1.5%. Amex is not accepted in the spa. we also accept Afterpay and Zippay.